RESERVED FOR CHRISTINA

Your order is fully insured for a replacement in case your package is damages or lost

Notify me of the issue ASAP

Email: hello@muddyheart.com

Enjoy complimentary shipment tracking so you exactly when your order will arrive - Get excited!

Whatever your question or special request I am only an email away

you can reach me at hello@muddyheart.com or through your favorite social media

ARE YOUR PIECES READY-TO-SHIP?

Almost all of my pieces are made-to-order (except for those in the ready-to-ship section of the shop

Ordering something that is created just for you is a pretty special and uncommon shopping experience

Because of the pottery process it can take between 2-6 weeks to create your bespoke piece, but it will be worth the wait!

If you need an approximate ship-by date contact me at hello@muddyheart.com

ARE YOUR KITCHEN ITEMS DISHWASHER/MICROWAVE SAFE?

Indeed they are!, all of my kitchen wares are meant to be loved and used for everyday life, including washing in the dishwasher and warming up in the microwave.

+ Please note that pieces with gold or silver luster should be gently washed by hand and not be used in the microwave as it can cause sparks

CAN IT BE USED OUTDOORS?

Yes!, but please be aware that the rope/twine portions of the design may wear down with the elements, so it is advised to use under a roof so it can last for a long time!

WHAT IF IT ARRIVES BROKEN?

Despite my best efforts in carefully wrapping my work and saying a little prayer, packages can be so mistreated that your beautiful piece may arrive damaged.

Rest assured that your order is fully insured for a replacement at no cost.

If you receive a broken item make sure to:

1. Take photos of box & broken piece

2. Message me ASAP so I can submit an insurance claim and get to work on a replacement (in case of damage no refunds are offered, only replacements)

Email: hello@muddyheart.com

Hi I'm Meli and I am the maker and designer behind Muddy Heart.

My journey with pottery began as a kid making terracotta dolls to sell so I could save money to get a puppy, it was until much later that I rediscovered my love for clay and as an adult I embarked on my dream to design and create one of a kind pottery pieces for stylish homes around the world!

My goal is to create a special experience that connects us during the making process, you have the options to design your favorite piece from a variety of available finishes for a piece that feels like "you" while also focusing on a more intentional, less-wasteful approach to home decor that will last generations

I am so excited to make your beautiful piece!

Please send me a message at any time with any questions, special requests or just to say hi ^_^