Wall Pyramid Planters SALE

Frequently Asked Questions

A few of the questions I'm often asked. If you don't see your question here, please reach out anytime at hello@muddyheart.com — I'd love to help.

About the Work

Are your pieces handmade?

Every piece is designed and handmade by me in my small studio in Cary, North Carolina. Nothing is mass-produced, outsourced, or finished by anyone else — each piece passes through my hands from start to finish.

Are your pieces food-safe?

Yes. All kitchen-intended pieces are fully food-safe. I work exclusively with natural, ethically mined clays from North Carolina, and finish every piece with lead-free glazes, stains, and pigments — for your safety and mine.

Are your kitchenwares dishwasher and microwave safe?

My stoneware kitchen pieces are dishwasher and microwave safe. That said, gentle hand washing will keep your piece looking beautiful for generations — handmade work rewards a little care.

A small note: Pieces embellished with gold or silver luster are not microwave or dishwasher safe. Please hand wash these gently, and avoid the microwave — the precious metal will spark.

Do you offer color options?

Yes — I currently offer 18 neutral, earthy finishes across most designs, so you can choose the tone that best complements your home. You'll find available colors listed on each product page.

Will the piece look exactly like the photo?

Because everything is handmade, each piece has its own quiet personality — small variations in glaze pooling, color depth, and surface texture are part of the beauty of handmade work. Your piece will be unmistakably the design you ordered, with its own one-of-a-kind soul.

Ordering & Shipping

How long until my piece ships?

Because every piece is handmade to order, most pieces take 2–8 weeks to complete, depending on the design and current studio rhythm. Ready-to-ship items typically leave the studio within 2–5 business days. If you'd like an approximate ship-by date before ordering, you're always welcome to reach out.

How much does shipping cost?

US orders over $100 ship complimentary, fully insured against loss or damage. Orders under $100 ship at standard calculated rates based on weight and destination.

Do you ship internationally?

Yes — I ship worldwide. International shipping is calculated at checkout based on destination and weight. Please note that international buyers are responsible for any customs duties or import fees that may apply on arrival.

How are your pieces packaged?

Each piece is wrapped with care in protective materials and packed in a sturdy shipping box. Most orders also include a complimentary cloth gift bag — making your piece ready to give, or to keep beautifully stored.

What if my piece arrives damaged?

Every order is fully insured. In the rare event your piece arrives damaged, please email me within 5 days with photos of:

1. The damaged piece
2. The outside of the shipping box
3. Inside the box, including packing materials

These photos help me process the insurance claim quickly and send a replacement on its way.

Can I cancel or change my order?

Full refunds are available within 24 hours of purchase. After 24 hours, production has typically begun, so cancellations qualify for store credit only. If you need to adjust a personalization detail, please reach out as soon as possible — I'll do my best to accommodate before your piece begins firing.

Do you offer gift wrapping or gift messages?

Every piece arrives in a complimentary cloth gift bag. At checkout, you can add a personal gift message in the order notes — I'll handwrite it onto a small card and tuck it into your package.

Custom & Trade

Do you offer custom or personalized pieces?

Yes, absolutely. Custom designs and personalized pieces are some of my favorite work. Reach out anytime at hello@muddyheart.com with your idea or inspiration — I'd love to create something just for you.

Do you offer a design trade discount?

Yes. Designers, stylists, and studios are warmly welcome. Sign up for the trade program here to register your studio and receive trade pricing.

Still have a question? Please email me anytime at hello@muddyheart.com — I read and respond to every message personally.

Every piece is handmade to order, so each one begins its slow journey in the studio the moment your order is placed. Most pieces ship within 2–8 weeks, depending on the design and current studio rhythm. Ready-to-ship items typically leave within 2–5 business days.

US orders over $100 ship complimentary, fully insured against loss or damage. Orders under $100 ship at standard calculated rates. International orders are calculated at checkout based on destination and weight.

If you'd like an approximate ship-by date before ordering, you're always welcome to reach out at hello@muddyheart.com — I'm happy to share where things stand.

Some things simply take time, and I truly believe your piece will be worth the wait

Because every piece is shaped by hand, no two are exactly alike. Small variations in glaze pooling, surface texture, and color depth are part of the soul of handmade work — your piece will be unmistakably the design you ordered, with its own quiet character.

Every piece passes entirely through my hands, from raw clay to final firing, in my small studio in Cary, North Carolina. Nothing is mass-produced or outsourced. What you receive is a one-of-a-kind object, made slowly, just for you

Your order is wrapped with care, packed protectively, and fully insured. In the rare event of damage, simply email me within 5 days with photos of the piece, the outside of the box, and the packing materials inside. I'll process the replacement right away.

For care instructions specific to your piece, please see the description above