Shipping & Return Policy – MuddyHeart
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Worldwide Shipping

Shipping & Return Policy

I want you to feel at ease in my shop and know that your experience will be a fantastic one!. If you have any questions or if you would like to inquire about a special order or custom design, please contact me

My work is made to order, this means I start to create your piece/s 24 hrs after you have placed your order.

Pottery can take anywhere between 2-8 weeks to create, most of this time is spent in the drying process which is crucial to avoid pieces from cracking/exploding in the kiln. Weather, high volume of orders and holiday times can also affect the time it takes to ship your pieces. Waiting isn't fun but receiving a one of a kind piece made just for you is totally worth the wait!!

I offer an estimated ship-by date on each listing and will be updating you in case of any delays. If you would like a more approximate ship-by date feel free to contact me via email , via social media or our contact us page in our website

***Please note that only items indicated as IN STOCK / READY TO SHIP will ship 3-5 days after placing the order.  Every item will have a specific lead time on the description/cart .  Should you still have any questions about the time it will take to receive your order feel free to contact me

Your order is very carefully packaged to arrive safely, in case of loss or damage they're also fully insured for a replacement 

What if my order is Lost or arrives damaged?

Your shipping fee includes full replacement insurance in case of loss or damage ***(please keep in mind that insurance coverage is time sensitive so don't delay in letting me know or I may not be able to offer you a replacement)

  • In case your package is lost: please contact me ASAP to attempt a package search and proceed to submit the claim for a replacement to be sent to you- the insurance coverage expires 31 days after shipping your item
  • In case your item/s arrived damaged:  make sure to take photos of the item/s +  the box and contact me ASAP - the insurance coverage expires 31 days after shipping your item


The shipping rates are based on weight, package dimensions, insurance and delivery locations. Orders over $200 receive free shipping * oversize changes for large items may apply


US orders: will ship within 2-5 days of placing your order

Grouping Orders/ Combined Shipping
I will pack multiple items together to save you shipping costs



I gladly accept returns and cancellations for store credit

 *Request a full refund cancellation within: 24 hours of purchase  

Should you need to cancel an order please notify me ASAP. I begin making your piece 24 hrs after the order is placed and if I receive your cancellation past this time your cancellation will only qualify for a store credit  

In case you're not 100% happy with your purchase, I do offer returns and exchanges considered on an individual basis within 5 days of receipt on new unused/undamaged items . Please note that you are responsible for the shipping costs associated to return the item to me / shipping fees are non-refundable

**A restocking fee of 20% will apply to all exchange/return requests

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders (unless it was a mistake made by me)
  • Items on sale/seconds 




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